Client Benefit Account (CBA) Registration Page Help

This page is for individuals who already have an existing Client ID.

Use this page to register for a Client Benefit Account (CBA).

All fields on this page must be completed.

Once completed, an email is sent to the email address associated with your SecureAccess Washington (SAW) account. Follow the instructions in the email to activate your CBA.

If you have questions or are having problems setting up your Client Benefit Account, please call the statewide Customer Service Center at 1-877-501-2233.

Important! The following data fields must be updated with the same information that your local Community Service Office (CSO) or Home and Community Service Office (HCS) has on file. Any recent letter addressed to you from the Department of Social and Health Services contains your DSHS Client ID and Name currently on file.

Based on your selection(s), Help may show more page information than you need.

Questions and features on this page

First Name

Enter your first name exactly as it appears on your letters.

Last Name

Enter your last name exactly as it appears on your letters.

For example, if your name is John Doe Jr., you would enter your last name as Doe Jr.

Note: If your last name has recently changed it is important to enter the last name that is currently on file with your local office.

Date of Birth

Enter your date of birth using the boxes for Month, Day and Year: MM/DD/YYYY or use the calendar icon.

For example: if your date of birth is January 1, 1975, type or select 01/01/1975

Client ID

Enter your Client ID.

Note: You aren't required to enter the leading zeros before your Client ID number. If your client ID starts with a hyphen ( - ), enter the hyphen followed by the numbers. For example: -123456.

You can find your Client ID number in the top section or bottom right corner of letters sent from the Department of Social & Health Services. If you don’t know your Client ID, you can call the statewide Customer Service Center at 1-877-501-2233 for assistance.

Click on the Where can I find my DSHS Client ID? link to see a sample letter.

Why am I receiving an error message?

You may be receiving an error message because:

You did not complete all fields.
Information you provided does not match our records.
You already have an active Client Benefit Account.
You do not have a Client ID.
You are not listed as the head of household or adult recipient for any active or pending DSHS programs or listed as the head of household or adult recipient for a DSHS program that was closed or denied within the last 60 days.
You are in the Address Confidentiality Program.

For more information about creating a Client Benefit Account, please refer to our Frequently Asked Questions (FAQs).